In SAICO, we pride ourselves on being able to deliver the best possible service and support to our partners and customers. However, there may be times when things go wrong, therefore, we urge you to share with us your dissatisfaction, suggestion and feedback about any part of our service to help us improve.

You can expect your complaint to be acknowledged within one working day of submission. You should get a response of resolution or an explanation to your concern within 3 working days if the process does not involve third party. Otherwise we will always update you with progress.